Privacy Policy for Phone calls
At AceStack Healthcare, we are committed to protecting your privacy and safeguarding your personal information. This privacy policy outlines how we collect, use, and protect your personal information when you engage in phone calls with us.
1. Collection of Information
During phone calls, we may collect personal information you voluntarily provide, which may include:
- Your name
- Phone number
- Email address
- Postal address
- Any other details you share during the conversation
2. Use of Information
We use the information collected during phone calls for purposes including:
- Providing the services you request
- Responding to inquiries or concerns
- Improving our customer experience
- Internal record-keeping, training, and quality assurance
- Compliance with applicable laws and regulations
3. Disclosure of Information
- We do not sell or share your personal information with third parties for their marketing or promotional purposes.
- Information may be shared only when required by law, legal process, or to protect the rights, property, or safety of AceStack Healthcare, our clients, or others.
4. Security Measures
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure.
However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Consent and Recording
- We may inform you at the start of a call that it is being recorded for quality assurance, training, or legal compliance.
- Your continued participation in the call constitutes consent to such recording.
7. Call Monitoring
We may monitor calls for quality control, training, and compliance purposes.
By engaging in a phone call with us, you acknowledge and consent to such monitoring.
8. Updates to This Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated to you through appropriate means, and we encourage you to review this policy periodically.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our phone call practices, please contact us:
- Phone: 609 815-4611
- Email: info@acestackhealthcare.com